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Privacy Policy

TrueVita Senior Care Solutions
Last updated: June 2025

 

At TrueVita Senior Care Solutions (“we,” “us,” or “our”), your privacy is very important to us. We are committed to maintaining the confidentiality, security, and accuracy of your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario’s Personal Health Information Protection Act (PHIPA).

 

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

 

1. Who We Are

 

TrueVita Senior Care Solutions provides care coordination, consulting, and senior support services. We also offer downloadable digital resources such as the Aging Well Guidebook. Services may involve client assessments, coordination with healthcare providers, and communication with family members, always with informed consent.

We operate in Ontario and offer services across the province, both in-person and virtually where applicable.

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2. Collection of Personal Information

 

We may collect personal information through:

  • Contact forms on our website

  • Email or phone communications

  • Service intake forms or initial assessments

  • Our secure platform, Jane, used to manage services and records

  • Subscriptions to receive updates or downloadable resources

 

This may include your name, contact information, health-related details, family or caregiver information, and other data relevant to coordinating or providing services.

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With your consent, we may collect information from or share information with other professionals (e.g., physicians, hospital discharge planners, allied health professionals, or community agencies) in the context of coordinating appropriate care.

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3. Use of Personal Information

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We use the personal information you provide to:

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  • Assess your care needs

  • Coordinate appropriate services and support

  • Communicate with family members or professionals (with consent)

  • Respond to your inquiries or requests

  • Offer you resources such as newsletters or our digital guidebook

  • Maintain records as required by professional and legal standards

 

4. Disclosure of Personal Information

 

We do not share your personal information with third parties unless:

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  • You have provided consent

  • It is required by law or regulatory obligation

  • It is necessary to protect the rights, safety, or health of you or others

 

We will not sell, rent, or trade your information to anyone for any purpose.

 

5. How Your Information Is Stored

 

Client information is stored securely in Jane, a Canadian-based platform that complies with PIPEDA and PHIPA requirements. Jane uses encryption and other safeguards to protect your personal and health information.

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Emails are stored securely, but you should be aware that email is not a fully secure form of communication. Sensitive or health-related details should be discussed through Jane or another secure platform when possible.

 

6. Your Consent

 

By contacting us, submitting your information, or engaging with our services, you consent to the collection and use of your information as outlined in this policy.

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You may withdraw consent at any time, subject to legal and professional obligations.

 

7. Access and Corrections

 

You have the right to:

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  • Request access to your personal information

  • Request corrections to any inaccurate or incomplete information

  • Withdraw consent to future communications

 

To do so, please contact us at:

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Natalie Murphy
Owner, TrueVita Senior Care Solutions
Email: natalie@truevitacare.com

 

8. Retention of Information

 

We retain personal information only as long as necessary to fulfill the purposes identified, or as required by professional practice standards and applicable law.

 

9. Website and Cookies

 

Our website may use cookies to track basic site traffic and usage. These tools do not collect personally identifiable information. You can adjust your browser settings to refuse cookies if you prefer.

 

10. Policy Updates

 

This Privacy Policy may be updated periodically. The current version is always available on our website. Material changes will be noted clearly on this page.

 

11. Contact Us

 

If you have questions about this policy or your personal information, please contact:

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Natalie Murphy
Email: natalie@truevitacare.com
Owner, TrueVita Senior Care Solutions

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